Industry Solutions and Services Assignment Example | Topics and Well Written Essays - 3000 words

Industry Solutions and Services - Assignment Example The report concentrates on the factors that enable the development of products and services in a customer oriented manner. The organizational structure depends on the product and services the company develops and offers. This affects the working of functional divisions of the organization. To manufacture the customized products and services ZBZ Company should have a separate unit additional to that of production unit for installation purposes of the hardware the company produces. In the previous context the company used to manufacture and market the products for a large customer base and the installation process used to be done by distributors or assemblers of the hardware into a computer. Now this is not the case and the comp [any needs a separate division in marketing and sales department for the purpose of discussing the needs of the customers. The findings of the department should be conveyed to the production and installation departments for enabling the development of customized products. The work of the scheduling department previously used to be about the planning of production, distribution and marketing. Now the scheduling department can be assigned the work of appointments with the industry leaders to discuss about the customization of the products and to convey the results to the production department. The involvement of production department managers in the discussions of the customization processes with the customers also should be a duty of scheduling department. Previously the scheduling department was not supposed to interact with the customers but now it is inevitable. The customization of the product will decide the internal time variances in the production and marketing activities. The functional divisions of the organization have the responsibilities of marketing function making the production accountable for standards and variances. The responsibility of quality control now will be increased and this division needs much rapport with the production division to avoid the lapses in customized products. This needs the revision of traditional structures in the org anization. The organizational structure in the customized products manufacturing will receive information in the following manner. The marketing division will pass information about the customer requirements to manufacturing division and that division will pass them on to the design division, planning and cost estimation divisions. The design, planning and cost estimating divisions can coordinate their activities with manufacturing or production division to know the feasibility of the project and the priorities of the customers. After this the feedback will sent to marketing division and in turn the information is sent to customers. This sharing of information can be enabled by the scheduling department. This sharing of information from customer to all the crucial departments in the organization will achieve near zero defect in the quality. In the previous structure of the company standards are guiding forces for performing, monitoring and controlling all the activities of the compa ny. In the course of manufacturing customized products, the Quality Zero Defect, Maintenance Zero Breakdown, Materials Zero Inventory, Business Processes Zero